Question 1

Who do I contact with a question about my account?

Accepted Answer

For questions about your lease or account, contact the leasing office at (832)-979-6690 or stop by during office hours, Monday through Friday, 8:30 AM to 5:30 PM.

Question 2

How do I refer a friend?

Accepted Answer

We love resident referrals. Contact the leasing office at (832)-979-6690 to learn about any current referral offers.

Question 3

Can I pay rent online?

Accepted Answer

Yes, you can conveniently pay rent through the online resident portal. Contact the office at (832)-979-6690 if you need assistance getting started.

Question 4

How do I access the resident portal?

Accepted Answer

Residents can log in to the online portal through the Resident link on our website. If you need help accessing your account, call (832)-979-6690.

Question 5

Are reasonable accommodations available?

Accepted Answer

Yes, we are committed to fair housing and will work with residents on reasonable accommodations. Contact (832)-979-6690 to discuss your needs.

Question 6

Do you offer accessible apartments?

Accepted Answer

Please contact our leasing office at (832)-979-6690 to discuss accessible home availability and accommodations.

Question 7

Who do I contact in an emergency?

Accepted Answer

For life-threatening emergencies, always call 911 first. For urgent maintenance emergencies, call our 24/7 on-call maintenance line at (832)-979-6690.

Question 8

How do I contact the leasing office?

Accepted Answer

You can reach our leasing office by phone at (832)-979-6690 , through the contact form on our website, or by visiting us at 11717 Beamer Rd, Houston, TX 77089.

Question 9

Who manages Clear Creek Landing?

Accepted Answer

Our community is professionally managed by Portico Property Management. Our on-site team is here to help you Monday through Friday, 8:30 AM to 5:30 PM.

Question 10

Is renters insurance required?

Accepted Answer

Renters insurance requirements are outlined in your lease agreement. Our team can share the current requirement when you apply.

Question 11

Can I have guests stay over?

Accepted Answer

Guests are welcome. Extended guest stays may be subject to community policy. Please review your lease or call (832)-979-6690 for details.

Question 12

What are the quiet hours?

Accepted Answer

To keep our community comfortable for everyone, quiet hours and community guidelines are outlined in your lease. Contact (832)-979-6690 with questions.

Question 13

Is smoking allowed?

Accepted Answer

No. This is a non-smoking community. Smoking of any kind, including all smoke-like substances, is prohibited throughout the community.

Question 14

Can I make modifications to my apartment?

Accepted Answer

Modifications typically require prior written approval. Please contact the leasing office at (832)-979-6690 before making any changes to your home.

Question 15

Who do I contact for a lockout?

Accepted Answer

If you are locked out, please contact the leasing office at (832)-979-6690 during office hours or follow the after-hours instructions provided at move-in.

Question 16

Do you offer emergency maintenance?

Accepted Answer

Yes, we provide 24/7 on-call maintenance for emergencies. For urgent issues, call (832)-979-6690 and follow the prompts for emergency maintenance.

Question 17

How do I submit a maintenance request?

Accepted Answer

Residents can submit maintenance requests through the online resident portal, or contact the leasing office at (832)-979-6690 for assistance.

Question 18

Can I transfer to another apartment?

Accepted Answer

Transfers between homes may be possible depending on availability. Please contact the leasing office at (832)-979-6690 to discuss options.

Question 19

How do I get my deposit back after move-out?

Accepted Answer

After move-out, any refundable deposit is processed according to your lease terms. Our team will walk you through the timeline.

Question 20

What notice do I need to give before moving out?

Accepted Answer

Move-out notice requirements are outlined in your lease agreement. Please contact the office at (832)-979-6690 if you have questions about the process.

Question 21

When can I move in?

Accepted Answer

Move-in dates depend on home availability and lease start dates. Ask about our immediate move-in second-floor homes with a waived admin fee.

Question 22

What is the move-in process?

Accepted Answer

Once your application is approved and your lease is signed, our team will coordinate key pickup, utility setup, and your move-in date. Call (832)-979-6690 with any questions.

Question 23

What should I bring to my tour?

Accepted Answer

Just bring yourself and any questions you have. If you are ready to apply, a photo ID and proof of income are helpful to have on hand.

Question 24

Are virtual tours available?

Accepted Answer

Please contact the leasing office at (832)-979-6690 for the latest on virtual and in-person tour options.

Question 25

Can I tour a specific floor plan?

Accepted Answer

Yes, let us know which floor plan interests you and we will do our best to show you that layout. Call (832)-979-6690  to arrange your visit.

Question 26

Do you offer self-guided tours?

Accepted Answer

Please contact our leasing office at (832)-979-6690 to learn about the tour options currently available, including guided and self-guided tours.

Question 27

How do I schedule a tour?

Accepted Answer

You can schedule a tour online through the Take a Tour link on our website, or call us at (832)-979-6690. We would love to show you around.

Question 28

Is public transportation accessible?

Accepted Answer

Yes. Our community is conveniently located directly behind a METRO transit stop, providing residents with easy access to public transportation and nearby destinations.

Question 29

What school district serves the community?

Accepted Answer

Please contact the leasing office at (832)-979-6690 to confirm current school district and campus information for the address.

Question 30

Are there restaurants nearby?

Accepted Answer

Absolutely. A variety of restaurants and dining options are located a short drive from the community.

Question 31

Is shopping close by?

Accepted Answer

Yes, you will find shopping, grocery stores, and everyday conveniences just minutes from home, including easy access to Baybrook Mall and nearby retail centers.

Question 32

What highways are close by?

Accepted Answer

Clear Creek Landing offers easy access to the Gulf Freeway (I-45) and Beltway 8, making commutes throughout Houston simple.

Question 33

How far is Hobby Airport?

Accepted Answer

William P. Hobby Airport is just a short drive away, making travel quick and convenient for our residents.

Question 34

What is nearby?

Accepted Answer

You are just minutes from shopping, dining, and entertainment, with quick access to Hobby Airport and major commuter freeways.

Question 35

Where is Clear Creek Landing located?

Accepted Answer

We are located at 11717 Beamer Rd, Houston, TX 77089, in the desirable South Belt-Ellington area of Southeast Houston.

Question 36

Who provides electricity in the area?

Accepted Answer

Houston is a deregulated electricity market, so you can choose your provider. Our team can point you in the right direction during move-in. Call (832)-979-6690 for more information.

Question 37

Is internet or cable included?

Accepted Answer

Please contact the leasing office at (832)-979-6690 for current information on internet and cable providers serving the community.

Question 38

How do I set up my utilities?

Accepted Answer

Our leasing team will provide utility setup instructions during the move-in process. Contact us at (832)-979-6690 with any questions.

Question 39

Which utilities am I responsible for?

Accepted Answer

Utility responsibilities vary by home. Our leasing team will explain exactly which utilities are included and which are resident-paid. Call (832)-979-6690 for details.

Question 40

Is guest parking available?

Accepted Answer

Guest parking policies vary. Please contact our leasing office at (832)-979-6690 so we can share the current guidelines.

Question 41

Is there a fee for parking?

Accepted Answer

No. Parking is available on a first-come, first-served basis at no additional cost.

Question 42

Is parking available?

Accepted Answer

Yes, we offer convenient parking with spaces just steps from your home. Contact (832) 979-6690 for current parking details.

Question 43

Are there public parks nearby?

Accepted Answer

Yes, our residents enjoy easy access to nearby public parks, perfect for recreation and time outdoors.

Question 44

Is there a business center or coworking space?

Accepted Answer

Please contact our leasing office at (832) 979-6690 for the latest information on community spaces and resources.

Question 45

Are there green spaces on the property?

Accepted Answer

Absolutely. Clear Creek Landing is known for its lush landscaping and mature trees, with beautifully maintained green spaces throughout the community.

Question 46

Do you have picnic or grilling areas?

Accepted Answer

Yes, our community features picnic and BBQ areas where you can dine outdoors and gather with neighbors.

Question 47

Are there laundry facilities on-site?

Accepted Answer

Yes, we offer two convenient 24-hour laundry facilities on-site, and a stackable washer and dryer is available in select homes.

Question 48

Is there a fitness center?

Accepted Answer

Please contact our leasing office at (832) 979-6690 for the most current amenity information and nearby fitness options.

Question 49

Does Clear Creek Landing have a swimming pool?

Accepted Answer

Yes, we have two sparkling swimming pools with sun decks, loungers, and umbrellas, perfect for relaxing and beating the Texas sun.

Question 50

What community amenities do you offer?

Accepted Answer

Residents enjoy two sparkling swimming pools with sun decks, lush landscaping and mature trees, two 24-hour laundry facilities, picnic and BBQ areas, nearby public parks, and easy freeway access, all with 24/7 on-call maintenance.

Question 51

Do you offer furnished apartments?

Accepted Answer

Please contact our leasing office at (832) 979-6690 to discuss furnished or corporate housing options that may be available.

Question 52

Can I see a floor plan before I tour?

Accepted Answer

Yes, you can view our floor plan layouts on the Floor Plans page of our website, then call (832) 979-6690 to schedule an in-person tour.

Question 53

Is the lighting energy efficient?

Accepted Answer

Select homes include an LED energy-efficient lighting package to help you save on energy costs.

Question 54

Are USB charging outlets available?

Accepted Answer

Yes, USB charging outlets are available in select homes. Ask our leasing team which homes include this feature.

Question 55

What kind of flooring do the apartments have?

Accepted Answer

Renovated homes feature durable, attractive hardwood-style flooring, and homes include stylish two-inch faux wood blinds.

Question 56

Do the apartments have air conditioning?

Accepted Answer

Yes, every home features central air conditioning and heating for year-round comfort, plus ceiling fans.

Question 57

What appliances are included in the kitchen?

Accepted Answer

Kitchens are fully equipped and include a refrigerator, stove, and dishwasher, along with a spacious pantry for extra storage.

Question 58

Do apartments have walk-in closets?

Accepted Answer

Yes, our homes offer walk-in closets and ample storage options to keep you organized.

Question 59

Do the homes have a patio or balcony?

Accepted Answer

Yes, each home features a private patio or balcony, perfect for enjoying the outdoors.

Question 60

Do apartments have a washer and dryer?

Accepted Answer

A stackable washer and dryer is available in select homes. We also offer two on-site 24-hour laundry facilities for all residents. Ask about washer/dryer availability at (832) 979-6690.

Question 61

Do the apartments have renovated interiors?

Accepted Answer

Yes, we offer the option of fully renovated homes featuring granite countertops, wood-style flooring, updated kitchens, and more. Ask our team which renovated homes are currently available.

Question 62

How big are the three-bedroom apartments?

Accepted Answer

Our three-bedroom, two-bath homes are approximately 1,017 square feet. Square footage is approximate and may vary by home.

Question 63

How big are the two-bedroom apartments?

Accepted Answer

Two-bedroom homes range from approximately 824 square feet for a two-bedroom, one-bath layout to approximately 856 square feet for a two-bedroom, two-bath layout.

Question 64

How big are the one-bedroom apartments?

Accepted Answer

Our one-bedroom, one-bath homes are approximately 584 square feet. Square footage is approximate and may vary by home.

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